Return and Exchange Policy

Effective Date: 25 July 2024

Thank you for shopping with us! We strive to ensure you are satisfied with your purchase. Please find below our return and exchange policy:

1. General Return and Exchange Policy:

• Customers can return or exchange items purchased online and in-store within [7] days of the purchase date.
• Items must be in their original condition, unused, and in the original packaging with all tags attached.

2. In-Store Purchases:

• Returns or exchanges for in-store purchases can be processed at any of our physical locations.
• Please bring your receipt or proof of purchase.

3. Online Purchases:

• For online purchases, please contact our customer service team to initiate a return or exchange.
• Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

4. Warranty:

• All purchases come with a one-year warranty against defects. This warranty covers repairs or exchanges for faulty items.
• To request a repair or warranty service, please contact our support team with your proof of purchase.

5. Refund Policy:

• Refunds for returned items will be processed on the 15th of every month.
• All refunds will incur a 15% administrative fee deducted from the total refund amount.
• Refunds will only be issued to the original payment method.

6. Non-Returnable Items:

• Certain items are non-returnable, including but not limited to [list specific items such as electronics, opened software, etc.].

7. Customer Responsibilities:

• Please ensure all returned items are securely packaged to avoid damage during transit.
• Returns must include all accessories, documentation, and any promotional items that came with the purchase.

If you have any questions or need assistance, please contact our customer service team at info@refurbsa.com.

Thank you for your understanding and cooperation!